FuseFuse support
Moving to a new phone
Your progress travels with your account:
- iPhone and iPad: sign in to iCloud with the same Apple Account on the new device, install Fuse and open it. Your stars, items and streak arrive within a few seconds.
- Android (players 13 and older): sign in to Google Play Games with the same Google account and open Fuse.
- Progress doesn't move between iPhone and Android.
Restoring the Supporter Pack
Open Fuse, tap Settings on the menu, then Restore purchases. Use the same Apple Account or Google account you bought it with. The purchase itself is handled by Apple or Google; for a refund, ask them through your purchase history.
Ads
Fuse shows only rewarded videos, and only when you choose to watch one for an extra Hint or Scout (at most three a day). If a video doesn't load, try again later; your progress is never affected.
Deleting your data
- On the phone: delete the app.
- iCloud copy: a few kilobytes that only Fuse can read. If Fuse is listed under Settings > [your name] > iCloud > Manage Account Storage, tap it and choose Delete Data.
- Play Games copy: in the Google Play Games settings, under Delete Play Games account & data, delete Fuse's data (or your whole Play Games account).
We don't keep an account or a copy of your progress ourselves. See the privacy policy.
Reporting a bug
Email support@samtech.solutions with your phone model, the level name and what happened. A screenshot helps a lot.